Affin Bank Berhad | Annual Report 2020

95 SUSTAINABILITY STATEMENT AFFIN BANK BERHAD 197501003274 (25046-T) | ANNUAL REPORT 2020 STAKEHOLDER ENGAGEMENT Based on our the interactions with our stakeholders at various levels, we have come to understand their needs and concerns. Findings from this exercise are then incorporated into our business planning and goals settings. The table below outlines the form in which we engage our stakeholders, their matters of interest and how we address these issues that matter to them: Stakeholders Engagement Mode Matters of Interest Our Response (refer to the respective sections of this statement) INTERNAL STAKEHOLDERS Board of • Board of Directors meetings • Overall performance and strategic • Sustainable Financial Directors • Board Committee meetings direction of the Group Services • Group corporate events • Corporate governance practices • Socially Responsible • Responsible investments Employer • Human capital management • Supportive Community • Environmental practices Development Senior • Performance assessment • Overall performance and strategic • Sustainable Financial Management and feedback direction of the Group Services • Management Committee • Operational efficiency • Socially Responsible Meetings • Innovative services and products Employer • Townhall sessions • Good rapport with stakeholders • Supportive Community • Intranet messaging • Corporate governance practices Development • Group corporate events • Human capital management • Environmental practices Employees • Employee Engagement • Talent and succession planning • Sustainable Financial Surveys • Employee welfare Services • Performance assessment • Career progression • Socially Responsible and feedback • Ethical business practices Employer • Intranet messaging • Information and data security • Supportive Community • Department meetings • Environmental practices Development • Townhall sessions • Group corporate events • Grievance handling systems EXTERNAL STAKEHOLDERS Investors/ • Roadshows • Overall performance and strategic • Sustainable Financial Shareholders • Investor Relations Sessions direction of the Group Services • Annual General Meetings • Impact of products and services • Socially Responsible • Corporate website • Corporate governance practices Employer • Strategic collaborations/partnerships SUSTAINABILITY RISKS AND OPPORTUNITIES